Know what you’re paying for.

Adding a balance

A top-up is a one-time $5 USD payment processed by Stripe. New prepaid top-ups do not create a subscription or automatic refill. A checkout return page alone does not confirm credit: the balance updates after the successful payment is verified. If payment succeeds but credit is still pending, check Billing & usage before paying again.

Generation, cancellation and failure

The quoted generation amount is reserved before work begins. Audio is charged as cues are saved; optional AI direction is charged when its plan is saved. Canceling or a failed generation releases the unused reservation back to your Scriptfolk balance. Saved plans and audio remain charged, even if the full take did not finish.

Resuming that take reuses saved work without charging for it twice. Starting a new take creates a new generation. A released reservation is balance becoming available again; it is not a refund to your card. Deleting a script or reading does not refund saved generation.

Card refunds and disputed payments

There is currently no self-service card-refund button. For a duplicate payment, an incorrect charge or a request concerning unused balance, email support@scriptfolk.com with your receipt and payment date. We reply within two business days. This page does not promise that every request will be approved or a processing deadline.

A refund processed through Stripe adjusts the credited balance. Disputed payments can pause new generation while the payment is reviewed. This can affect an existing reservation; the service does not automatically purchase more credit or restart paid work.

Older billing arrangements

If your account still has an older usage subscription, previously generated usage may appear on a final invoice. Billing & usage identifies those accounts and offers the Stripe billing portal. This page’s no-subscription statement applies to new prepaid top-ups.