YOUR STORY. YOUR CALL.
Get back to your story.
Find your problem below. Reading this page and listening to stories never costs anything.
You can’t sign in
Sign in with your email and password. If you forgot your password, reset it here. We will email you a link.
You can also ask for a sign-in link by email. Each link works once. Use the newest one, and check your spam folder if you don’t see it.
Your reading stopped
Open the script in My scripts to see how far the reading got. Press Resume to carry on. You don’t pay again for lines that are already saved. A new take is a new reading, with its own price.
If you cancel a reading, or it fails, the unused money held for it goes back to your balance. Lines saved before it stopped are still charged.
You can’t start a new reading
You can have four readings going at once. Finish or cancel one first.
If your audio library is full, delete an old private take. Your other saved readings stay safe, and you are not charged.
If no voice is ready to use, check Voice models.
Your episode download stopped
The download records your scene as a video while it plays. Keep this tab open and your screen on until it ends. Switching tabs or locking your phone can stop it.
Scenes longer than three minutes are too long to download. Make the scene shorter. Use a recent Chrome, Edge or Safari.
When the preview shows up, play it and save the file before you leave the page. Recording a download is free.
You paid, but your balance hasn’t changed
Open Billing & usage. Your balance goes up once Stripe confirms the payment, which can take a minute. Please don’t pay twice.
Read payments and refunds to see how charges and refunds work.
Contact us
Email support@scriptfolk.com about your account, a payment, privacy or a story. We reply within two business days.
Tell us the page, the time, your browser or phone, and what went wrong. For a payment, add the date, the amount and the receipt number.
Do not send your password, a sign-in link, your full card number or a private screenplay.
To delete your account or some of your data, email us from your account email and say what to remove. The privacy notice explains what we keep.